New ITIL-4 Transition ITIL 4 Managing Professional Transition Exam Questions PDF

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1. Which statement about user communities is CORRECT?

User communities are created by service providers to investigate the cause of problems

Communities set up by users may be recognized and supported by service providers

Informal user communities should be disbanded and merged into official groups

Every user community should have at least one super-user

2. What BEST describes the relationship between planning and risk?

Planning is a high level function, risk management is a tactical activity

Planning should always consider risks and how to mitigate them

Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Risk management is the exclusive domain of dedicated risk managers

3. An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.

Which communication principle are they applying?

Communication is a two-way process

We are all communicating all the time

Timing and frequency matter

There is no single method of communicating

4. Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

Valuable investments

Resilient operations

Fast development

Assured conformance

5. Which can act as an operating model for an organization?

The four dimensions of service management

The service value chain

The ITIL guiding principles

Continual improvement

6. 1.In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.

Which is the BEST approach for this new policy?

Ensure that any identified exceptions are excluded from the policy to improve clarity

Ensure that all teams involved in incident resolution collaborate in the development of the policy

Implement the policy to the service desk staff initially before informing other affected support teams

Engage with stakeholders to ensure that as much detail as possible is included in the policy

7. Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Organizational structure

Employee satisfaction measurement

Working to a customer oriented mindset

The value of positive communications

8. An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.

Which technique can be used to overcome this challenge?

Clarifying definition of done'

Introducing a push system

Increasing batch sizes

Limiting work-in-progress

9. Which value chain activity ensures that products deliver stakeholder expectations for quality?

Design and transition

Engage

Obtain/build

Plan

10. Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.

Which concept can MOST help to resolve this?

Safety culture

Design thinking

Valuable investments

Agile

New ITIL-4 Transition ITIL 4 Managing Professional Transition Exam Questions PDF