C_C4H510_21 SAP Certification Questions [2023] For Good Preparation

Eleanor2024-10-14T15:15:44+00:00

By Eleanor SAP, SAP Certified Application Associate

How to pass your C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 certification exam? You can choose ITPrepare C_C4H510_21 exam questions for good preparation. The latest SAP C_C4H510_21 exam questions are closed to the actual test questions and will cover each of the subjects of your SAP Certified Application Associate – SAP Service Cloud 2111 with ease. Choose to start preparation for SAP C_C4H510_21 exam now.

Below are SAP C_C4H510_21 free demo questions for reading:

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1. You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.

Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Switch from channel type B2B to B2

Switch from channel direction inbound to outbound.

Switch from channel type B2C to B2

Switch from channel direction outbound to inbound.

2. Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Contracts

Service request

Maintenance plan

Customer

3. When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

4. Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

Service category

Ticket due date

Status

Service level of incoming tickets

5. Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

6. Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Workflow rules

Routing rules

Templates

Knowledge base

7. When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Set up a multi-step approval process.

Push the incident to SAP Service Cloud support.

Start processing.

Change the priority to escalated.

8. How can you restrict access to Product View?

Territories

Service Unit of Employee

Employee

Sales Data of Employee

9. 1.Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Full Access

Unrestricted

Restricted

No Access

Define Specific Restriction

10. What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

Data can be loaded only once.

Field definitions are not relevant.

There is a template available for each object that allows tool-supported migration.

The template structure is predefined and cannot be changed.

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11. Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

Web service URL

Data source ID

Usage

Name

Description

12. The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

13. Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Write an e-mail to your implementation partner.

Write a message to SAP via social media.

Report an incident in SAP Service Cloud and forward to the requester.

Report an incident in SAP Service Cloud and forward to the provider.

14. Which of the following applies to time recording? Note: There are 3 correct answers to this question.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done online or in offline mode.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

Time sheets can be submitted for approval.

15. Which feature in user interface maintenance can be used to control the values of custom fields?

Activation scoping item in administration

Personalization

Usage of restriction rules

Code list restriction

16. Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Define a template.

Set up an approval process.

Activate Live Activity Configuration.

Create a customer and assign an e-mail address.

17. Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Business roles

Field extensions

Territories

Code list restrictions

18. When should you use the templates provided in the Data Workbench?

When the Mass Change Account Data tool is used

When customer data needs to be loaded quickly

When there is unstructured legacy data

When data volume is low

19. Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Activate Registered Products in Scoping

Create an Installed Base

Create numeric ranges for customers

Create customer records

20. Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Use Fine Tuning to activate Service Contract Management

Activate Create Contracts in Detail View

Use Fine Tuning to manage the numeric range for contracts

Activate Service Contract Management in Scoping

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21. You have configured the SLAs and their determination rules, but they are not derived in the service ticket.

Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

A workflow rule has to be scheduled to trigger the determination.

22. Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

23. Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Document types

Maintenance plan

Service category

Priority

24. What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

HTML mashups

URL mashups

Internal mashups

ASAP mashups

25. Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Incident category

Cause category

Process category

Maintenance category

Warranty category

26. You request external prices from SAP ERP for your contract document.

What do you need to display a valid condition record in SAP Service Cloud?

Price scale

Cross-selling list

Price list

Pricing procedure

27. Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

CTI Client Adapter

Live Activity pane

CTI Desktop pane

CTI Client pane

28. Which of these template formats is supported by the Data Workbench?

csv

Raw data

XML

HTML

29. Which feature allows the scheduling of automatic ticket creation?

Realignment run

Service plans

Registered products

Maintenance plans

30. What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

Page 4 of 4

31. Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Online Maintenance

Workflow With Action Account Creation

Data Workbench

Mass Change Account Data

32. For which element do you maintain attributes such as password and security policy?

Employee

Business role

Business user

Service agent

33. Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Operating hours

Maintenance plan

Service contract

Working calendar

34. You plan a product recall with the help of automatically generated tickets.

Which tool do you use?

Ticket routing rules

Maintenance plan

Realignment runs

Activity planner

35. A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

Consider ticket resolved on date

Consider contract status

Consider maintenance plan condition

Consider delay

36. Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Contracts

Tickets

External pricing

Activities

37. What is required to set up the organizational structure correctly?

The root node/uppermost node must be defined as a service organization.

The root node/uppermost node must be defined as a company.

The root node/uppermost node must be defined as a sales organization.

The root node/uppermost node must be defined as an enterprise.

38. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Set the access rights to display.

Set the write access to restricted.

Set the access rights to edit.

Set the read access to restricted.

Set the read and write access to restricted.

39. The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.

Which feature of SAP Service Cloud can help with this?

SLA

Work distribution

Knowledge base integration

Social channel setup

40. Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

Territory

Service organization

Skills

Measurement and reading

C_C4H510_21 SAP Certification Questions [2023] For Good Preparation

C_C4H510_21 SAP Certification Questions [2023] For Good Preparation

Below are SAP C_C4H510_21 free demo questions for reading:

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