Salesforce Business Analyst Certification Dumps - Real Certified Business Analyst Exam Dumps Questions

Salesforce Business Analyst Certification Dumps – Real Certified Business Analyst Exam Dumps Questions

Eleanor2024-10-14T15:28:47+00:00

By Eleanor Salesforce, Salesforce Business Analyst

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1. Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.

Which influencing style is the BA using?

Accommodating

Collaborative

inspiring

2. At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.

What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

Define a common repository to hold all user stories and track changes over time.

Allow each team member to merge all user stories at the end of user acceptance testing.

Send emails to stakeholders with all of the changes to the user stories.

3. Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.

How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.

Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,

Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

4. What is used to declaratively move metadata from one environment to another?

Data Loader

Change Sets

Import Wizard

Ant Migration

5. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.

Which elicitation technique should the BA use?

journey Mapping

Survey /Questionnaire

Focus Groups

6. Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.

What are some communication best practices a BA should follow to help achieve this goal?

Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.

Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.

Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

7. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.

What should the BA do to meet the requirement?

Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

8. The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.

What is the name of this documentation type?

Business analysis plan

Use case

User story

9. Cloud Kicks needs to revamp its support process to improve the customer experience and

has asked the Service Cloud team to collaborate with the business analyst (BA).

The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

Hold a one-on-one diagram session with each stakeholder before the workshop.

Proceed with the workshop as scheduled with the stakeholders who are available.

Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

10. The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.

Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

Negotiable

Valuable

Small

Page 2 of 7

11. A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.

What should the BA use for their evaluation?

Cross-functional flowchart

Entity Relationship Diagram (ERD)

Universal Process Notation (UPN)

12. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.

As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

Change Set Development, Org Development, Package Development

Rapid Application Development, Org Development Package Development

Salesforce DX, Flow Builder, Rapid Application Development

13. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.

Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Detailed user stories with technical documentation about the existing process

Annotated process flows with modifications to an existing process

Collected pain points from people who follow the existing process

14. A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.

Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

Demo prototype

Virtual whiteboard

One-on-one meetings

15. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Complete testing, build training materials, and elicit requirements for the next iteration.

Create a data dictionary, write end user documentation, and review test scripts.

Gather business requirements;, create process maps, and write user stories.

16. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

Shift the conversation from onboarding to the stakeholder's concerns.

Ask the stakeholder to focus on the onboarding process.

Add the stakeholder's concerns to a "parking lot" for further discussion.

17. Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.

Which type of document should the BA prepare?

Audit log

Current state analysis

Gap analysis

18. The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.

How do end users participate as stakeholders in data Governance?

They export their data back it up locally.

They implement their data entry workarounds in the system.

They provide valuable feedback on how they use data.

19. A business analyst has been tasked with leading prototype efforts for a Salesforce project.

What is a prototype?

A model of a final proposed product

A first pass, simple sketch of an idea

A polished, proven solution

20. The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.

Which people should participate in UAT?

Business users, project manager, key stakeholders

BA, project manager, key stakeholders

BA, business users, key stakeholders

Page 3 of 7

21. Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the

clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).

What should a BA do to be successful during the first phase of the project?

Elicit requirements, build automation, and deploy a solution,

Architect a solution, configure a sandbox, and build a proof of concept.

Elicit requirements, create flows and process diagrams, and understand business analytics.

22. Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.

Which key stakeholder should the BA speak to first?

VP of sales

Sales Users

IT leaders

23. The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.

Which type of session should the BA perform?

User Acceptance testing

Journey Mapping

Requirements Gathering

24. Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.

Which option captures this requirement?

Make the template user-friendly and accessible only by members of the account team.

The sales manager can make the template user-friendly.

Accessible by members of the account team.

25. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

Challenge

Monster

Victory

Helper

26. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.

What should the BA keep in mind during the process?

User stories encourage iterative development.

User stories specify which technical components are impacted.

User stories are fixed upon stakeholder approval.

27. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.

Which type of meeting should be held?

Retrospective

Daily stand-up

Sprint review

28. Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."

Yes

29. Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.

Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.

Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

30. During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.

What should the BA do next?

Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

Decompose and model the business processes, and identify testing procedures to calculate new values.

Present recommendations from testing to determine if improvements should be made to the underlying implementation.

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31. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.

How should the BA approach the project?

Analyze, build, operate, deliver

Analyze, build, deliver, operate

Analyze, operate, build, deliver

32. Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items.

However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.

Which work items should the BA prioritize with the remaining 16 hours of development capacity?

US-4008 and US-4009

US-4008 and US-4009

US-4007 and US-4009

US-4009 and US-4010

33. The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).

What is a business analyst's role during UAT?

Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

Document user stories and clarify business needs so IT can deliver results based on the requirements.

Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

34. A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.

Which tool would help UC understand the existing functionality?

Value stream map

Capability model

Process map

35. Passwords CAN be reset using the Salesforce mobile app.

TRUE

FALSE

36. Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.

Which method should the BA use to start collecting data?

Brainstorming and prototyping

Observation and interviewing

focus groups and workshops

37. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.

What did the business analyst overlook before recommending that the release go live?

The AT should have been performed with enough time to resolve bugs in the new feature,

The UAT should have been performed with both peak load and average load simulation.

The UAT should have been performed by customers who are familiar with the products.

38. The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.

Which document should help the BA gather this information?

Stakeholder analysis

Business analysis plan

Current state analyst

39. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.

What is the largest risk with this approach?

The previous VP's requirements fail to meet current formatting standards.

The previous VP's requirements may differ from those of the new executive.

The previous VP's requirements are outside of the Salesforce framework.

40. The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.

What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

Review survey feedback again to better understand pain points in the existing onboarding process.

Conduct individual interviews with each team member to gather more information about the existing onboarding process.

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41. The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.

Which approach should the BA follow?

Create a scratch org and give the development team access to it.

Create a partial sandbox and give the VP of sales access to it.

Create a full copy sandbox and give power users access to it

42. The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.

Which type of document should the BA create to achieve the objective?

Business analysis plan

Scope statement specification

Functional requirements specification

43. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.

Which element should the BA choose to define the intended results?

Requirements

User stories

Epics

44. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Capability Model

Value Stream Map

45. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.

Which document should a business analyst use to .capture the software and behavioral requirements of the application?

Scope statement specification

Functional requirements specification

System requirements specification

46. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

Be vulnerable and own their mistake.

Promise to work harder to avoid other mistakes.

Ask their supervisor for help immediately.

47. Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.

Which type of research should the BA use to elicit user stories from UC’s customers?

Shadowing

Interviewing

Behavioral

48. When creating a new User how can the Admin make sure a temporary password is generated?

Select "Temporary Password and Confirmation Email Required"

There are no temporary passwords available for setup of new users in Salesforce.

Select "Generate Passwords and notify the user via email."

This is a default feature, no setup required.

49. Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story.

The stakeholder has provided this feedback:

• The functionality described in the test case is working as expected.

• The stakeholder wants to change the label of several fields described in the test case.

• The stakeholder wants to add two new fields that were excluded from the test case .

Which step should the business analyst take next?

Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.

Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.

Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

50. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.

Which tool should the BA use to capture all launches of the current state?

Journey Mapping

Process Mapping

Whiteboarding

Page 6 of 7

51. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.

Which tactical document should the BA use to capture features?

Business analysis plan

User Acceptance Test plan

Release plan

52. Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.

When the BA wrote the initial user stories, what was the likely cause of the issue?

The user stories focused on well-defined personas.

The project team failed to discuss the user stories as a group.

The acceptance criteria of the user stories were too specific.

53. The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.

During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

54. As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.

What should the business analyst do to gain the end users' cooperation?

Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.

55. Which tool is used to create reports, incorporate filters and select the Report Type?

Data Loader

Report Builder

A csv file that will then get imported.

Report Composer

56. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

Describe work with other companies that has solved similar problem.

Ensure the workshop schedule consider tome zone and language differences.

Reiterate the project objectives and the KPIs that will be tracked.

57. Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.

How can process mapping help the BA get started on this project?

It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.

It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.

It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

58. Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.

How should the BA use the output from the tool?

Understand the project scope.

Verify Lightning page loading time.

Identify top project priorities.

59. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.

Which three components should-be included when writing a user story?

Who, what, why

When, where, why

Who, when, why

60. The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the

technical team to identify metadata dependencies across features to prevent overwriting before the release.

What should the BA use?

Setup Audit Trail

Change Sets

Version control

Page 7 of 7

61. A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.

• A service manager can dick a Reassign button that changes the owner field of the case.

• A service manager is able to reassign cases-as part of the mobile experience.

• Reassignment functionality can be used on cases that have been auto-reassigned.

• Service reps are unable to reassign cases.

Which mistake was made?

The criteria are aligned with the user's goal.

The criteria include solution information.

The criteria are small and testable.

62. The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.

Which document should the BA create?

Journey Map

Heat Map

Process Map

63. Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.

Which management process should the business analyst suggest to help the teams align on their competing priorities?

Integrated Definition for Process Description Capture Method (IDEF3)

Vision, Values, Methods, Obstacles, and Measures (V2MOM)

Business Process Modeling Notation (BPMN)

64. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.

Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Persona analysis

Enterprise analysis

Stakeholder analysis

65. The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.

Which step should the BA take next?

Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

Move the deployment date out so the teams have more time to work.

Review the user stories to ensure they are small, testable, and valuable.

66. Reports

Which best practice was ignored?

The "who" of the user story is well-defined.

The "why’’ of the user story is focused on user needs.

The ‘’what’’ of the acceptance criteria is negotiable.

67. A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.

"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.’’

Who should be listed as the persona?

Sales rep

Contact

Service rep

68. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.

What is the primary value of the BA speaking with customer service reps?

Validating current processes

Estimating the project cost

Building solution design consensus

69. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

Time Zone

Language

Working Hours

Locale

70. 1.Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud.

The team has drafted a user story:

"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.

What should a business analyst do to improve this user story?

Estimate how long it will take the technical team to complete the story.

Include specific information about potential Salesforce solutions.

Adjust the goal of the user story to be independent.

Salesforce Business Analyst Certification Dumps – Real Certified Business Analyst Exam Dumps Questions

Salesforce Business Analyst Certification Dumps – Real Certified Business Analyst Exam Dumps Questions

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